Hiring Freelancers

From Taxolawgy makes a great Sense

services

Spend 40% less cost

services

Get work done quickly

services

Access to top-tiep talent

services

Better quality Work

services

seamless communication

services

Pay only when you are satisfied

Generic placeholder image
Access to Top-Tier Talent

We have the biggest talent pool of experts from across the globe having the latest in demand skills.

Generic placeholder image
Better Quality Work

Our qualified experts guaranty the best quality service to all our clients.

Generic placeholder image
Pay only when you’re Satisfied

Create milestones, deposit money with us (held in escrow accounts), and release payment to the expert only when you are completely satisfied with the work.

Generic placeholder image
pay only when you're satisfied

Create milestones, deposit money with us (held in escrow accounts), and release payment to the expert only when you are completely satisfied with the work.

Generic placeholder image
Track job progress

Keep track of how the work is progressing through a timesheet that the expert will create and update specially for you.

Generic placeholder image
Raise a ticket if you're unsatisfied

If you face any issue, the Taxolawgy team will get in touch with you to address your concerns. Rest assured, you will be satisfied with our dispute resolution mechanism.

The client onboarding process is probably the most important aspect of the client’s life. But in fact, it is the beginning of the journey. It determines their relationship with your product and company. Customer onboarding has a significant impact. Because it is a matter of verifying whether a customer is using your product in the long run.

The good thing is, it sets your clients up for success and sets the price for your product. The poor thing is, it makes clients question why they signup in the first place. We are discussing some important issues for your client’s onboarding process. As a result, you will find the best practice for new customers.

client Onboarding

What is client onboarding?

This is the process by which new users start using your product. From the beginning to the activation and use of the product. So the main goal is to give the clients the right price as soon as possible. And if possible as a result of the first use.

Importantly, onboarding is not just about teaching new users how to use your product. Usually, it’s not just users there using the product. Understanding the customer’s goal process is also very important.

Important of client onboarding

So important because it determines your clients ’relationship with your product:

Keep your clients busy

Help them to clearly understand and feel the value they will get from your product. This will allow them to start using it successfully. More importantly, it will cause your product to be used repeatedly.

Promote trial conversions

If you offer free or discounted products, your trial users will understand the value of your product. You will also increase the chances if you convert clients through the onboarding process at the beginning of the trial.

Best practices of the onboarding process

Here are some steps in your customer onboarding process, including best practices and tips for everyone to set up for long-term success with your product:

1. Sign-up method for client Onboarding

Every company is different. If you see more than the average drop-off rate, it is advisable to ask for more information soon.

  • Keep your sign-up process short. Verify the information required to set up the client and use the product. Ask for more information later when needed.
  • It would be better to divide it into multiple ways than to ask for everything at once.
  • Sign up for services they already use, such as Google and Yahoo Social Media.

2. Welcome to the email

After a new customer signs up, the next step in your exhausted onboarding process is sending a welcome email.

  • They took the time to sign up for your product, so thank your new customers.
  • Share topics that will help them get started. This includes a product video, article link, or frequently asked questions about the product.
  • While sharing topics is helpful, the main focus of your email is to get your new customer to log in to your product. This should be the most prominent link in your welcome email.

3. Log-in First

They have already seen a product demo, screenshots, pictures. At this stage, you want them to get ready to start using your product. Usually includes a set-up wizard that can take your customers through each step of the set-up process.

  • Never guess the customer! Whether you start with a welcome pop-up wizard, this is an important way to help your customers start using products that show everything.
  • Give the customer a quick win. The more they use, the more value they will realize. Because winning fast reminds them that they are going in the right direction. To provide emotional improvement to keep them engaged.

4. Follow-up emails

Your main goal in this process is to keep your clients engaged. So that the process does not end after your customer has logged in for the first time. After the welcome email, you may want to send additional follow-up emails. Then ask your client to provide tips and pointers and log them in again.

  • This is your help center. So tips on using special features can be attached. Each email you send adds value to your customer. As a result, they want to log in by helping to achieve the goal with the product.
  • Don’t try to cover too many things in one email. If you want, you can use email cases instead of risking confusing your customers.
  • Consider disseminating case study links. These motivate your clients to sign up to value your product in the first place.

The main goal of the client boarding process

Your client onboarding process comes at the beginning of the client journey. But it lays the foundation for your whole relationship. A good customer onboarding process also helps in client activation and customer retention. It is believed that the main goal of the onboarding process is to get your customers to start using your product, but it is much more than that. The ultimate goal is to keep clients ready for long-term success with your product from the start. Click here to visit our channel.

Our Client

What they’re saying

services

“The freelance talent we work with are more productive than we ever thought possible.”

Cara Bedford

Director of Strategic Marketing,
Compu Vision

services

“The freelance talent we work with are more productive than we ever thought possible.”

Sam Crockett

Director of Strategic Marketing,
Compu Vision

User Experiences

See what Taxolawgy Users have to say...

Choose from
endless possibilities

Get anything done, exactly how
you want it. Turn that spark of
an idea into reality.

Choose from
endless possibilities

Get anything done, exactly how
you want it. Turn that spark of
an idea into reality.

Choose from
endless possibilities

Get anything done, exactly how
you want it. Turn that spark of
an idea into reality.