Home Forums CONSUMER PROTECTION RIGHTS How does the consumer protection act protect consumers?

1 reply, 2 voices Last updated by Adv. Priya Lohakare 2 months, 3 weeks ago
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    shamita pandey
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    @pandey99

    How does the consumer protection act protect consumers?

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    #6055

    Adv. Priya Lohakare
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    @priyalohakare

    The consumer protection act 1986 had been enacted in India due to the high amount of unfair trade practices and the deficiency in services provided by the traders. The consumer protection act has been made in such a way so as to protect the interest of the consumers in every possible way. Sec 4 provides for the establishment of Consumer Protection Council, Sec 6 mentions the objects of that consumer protection council wherein it is clearly written that it is to protect and promote the rights of the consumers. Sec 9 provides for the establishment of Consumer Dispute redressal agencies, sec 10 provides for the establishment of District Consumer redressal forums to adjudicate the consumer disputes in the district and for the pecuniary limit of disputes below 5 lakhs. Section 16 provides for the establishment of State Commission to entertain the appeals and provides original jurisdiction of disputes above 5 lakhs but up to 20 lakhs. Section 20 provides for National Commission to be established, Section 21 provides for the jurisdiction of the national commission. The national commission is provided with the jurisdiction to entertain appeals arising out of the state commission and original jurisdiction in cases of the amount being above 20 lakhs. Section 23 of the consumer protection act provides for an appeal to the supreme court where the consumers are aggrieved with the order of the national commission. Hence we can see the consumer protection act has provided a lot of features and assistance to the consumers.

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